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How gelastoto Handles Your Account Privacy

Your account data — from wallet details to session activity — is handled with clear rules, not guesswork. This page tells you exactly what we collect, why we collect it, and how you can request changes or deletion at any time.

DANA, OVO, GoPay transaction dataAccount security & login recordsYour right to access or remove dataCookie and session controls

Explore the Lobby Read FAQ

PRIVACY CONTACT PATHS

Reach Us About Your Privacy

Team online

Live Chat Support

Our live chat team is available around the clock. Raise a privacy request directly from your account page and we will respond with next steps for data access or deletion.

Email Privacy Desk

Send your data request or privacy concern to our dedicated support email. Include your registered mobile number and wallet type — DANA, OVO, or GoPay — so we can verify your account quickly.

Account Settings Panel

Many privacy actions — updating your contact details, reviewing linked payment methods, and adjusting cookie preferences — are handled directly inside your account settings without needing to contact support.

What We Collect and Why It Matters

gelastoto Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with gelastoto, we collect the information needed to run your wallet, process your DANA, OVO, or GoPay transactions, and keep your login secure. This includes your registered email, mobile number, preferred payment method, and records of deposits and withdrawals linked to

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your account. We also log device and session data — the type of mobile you use, your browser session token, and connection timestamps — so our system can detect unusual activity and protect your account from unauthorised access. We do not sell your personal information to
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third parties. Data shared with payment processors like DANA, OVO, and GoPay is limited strictly to what those rails need to complete your transaction. Our data practices apply where local law and eligible regions permit, and availability of certain features depends on applicable local regulations in
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Indonesia. If you access the platform from Tangerang, Depok, or anywhere else in Indonesia, the same data rules apply to your account. Retention periods vary by data type: transaction records are held for the period required under applicable regulations, while session logs are cleared on a
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rolling schedule. You can ask us to review what we hold at any time via our support channels.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE KEEP IT SECURE

Data Handling You Can Check

Security at the account level is not a background process — it is a set of concrete steps we apply to every session. Here is how we manage your data across the four areas that matter most to your account.

Encrypted Account Storage

Your account credentials and linked wallet details — whether DANA, OVO, or GoPay — are stored using encryption at rest. Access to this data inside our systems is role-restricted and logged.

Cookie and Session Controls

We use session cookies to keep you logged in during your current visit and analytics cookies to understand how pages load on your mobile. You can decline non-essential cookies from your browser settings at any time.

Retention and Deletion

Transaction records tied to your DANA, OVO, or GoPay payments are kept for the period required by applicable rules. Once that period lapses, records are removed from active storage on a scheduled basis.

Requesting Your Data

You have the right to ask what personal data we hold. Submit a request through live chat or our support email with your account ID and registered number. We aim to respond within the timeframe local regulations require.

Common Questions About Your Privacy on gelastoto

Here are the questions we hear most often about data, account privacy, and your rights as someone who uses our platform in Indonesia.

We collect your email address, mobile number, and the payment method you choose — DANA, OVO, or GoPay. Device and session data is logged automatically to protect your account from unauthorised access.

We share data only with payment processors — DANA, OVO, GoPay — and only what they need to complete your transaction. We do not sell your personal information to advertisers or unrelated third parties.

Open a request through live chat or send an email to our support desk. Include your account ID and the mobile number linked to your wallet so we can verify your identity before releasing any records.

Yes. Submit a deletion request via live chat or our support email. Some transaction records may be retained for the period required under applicable local regulations before full deletion can be completed.

Payment data is encrypted in transit and at rest. Only the details needed to process your specific transaction are passed to the payment rail — no unnecessary account data is shared beyond that step.

We use session cookies for your login state and analytics cookies to monitor page performance on mobile. Non-essential cookies can be declined or cleared through your browser settings at any time.

How gelastoto Handles Your Account Privacy

Reach Us About Your Privacy

Live Chat Support

Email Privacy Desk

Account Settings Panel

Data Handling You Can Check

Common Questions About Your Privacy on gelastoto

01 What personal data does gelastoto collect when I register?

02 Does gelastoto share my data with third parties?

03 How can I request a copy of my personal data?

04 Can I ask gelastoto to delete my account data?

05 How does gelastoto protect my DANA, OVO, or GoPay transaction details?

06 What cookies does gelastoto use and how do I control them?

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